× Free Shipping on orders over $115 incl GST

FAQS

Helpful answers to your questions below. 

We sell raw materials for skincare and aromatherapy so our oils are sold for cosmetic use – we are not a food factory and not certified to pack to food hygiene standards. If taken internally it is at your own risk (although some people knowing this will still take our products internally).

Can smells be dangerous? That is a difficult thing to quantify – it depends upon the oil itself. Babies are best to keep away from any essential oil inhaled or applied topically. They have very sensitive skin and may react. Children should not have oils diffused in close proximity for long periods without speaking to your health practitioner. Then we suggest trialling a small amount in a diffuser for a short period first to determine if there is any apparent sensitivity. Always keep your oils out of the reach of children and pets, and if a child accidently drinks a bottle of essential oil seek medical attention immediately (phone NZ Poison Centre 0800 764 766)

No, Lotus Oils do not test on animals and our main suppliers are cruelty-free certified.

Yes, Certificates are available on request for large unopened containers. Lotus Oils is not an Organically certified premises so once a container is opened the product will lose it’s organic status.

Yes, most oils will have a minimum shelf life of 6 months to 2 years (or more depending on the components of the oil), or longer if stored correctly. Citrus oils will expire the fastest – you can lengthen the time by storing in the fridge.

No, certain oils “winterise” meaning they solidify and go hard below certain temperatures. Just put in a warm place (like in your hand or pocket) or stand at ambient temperature for a few hours and it will turn liquid again. Smell is the best indicator as to whether any oil has gone ‘off’.

Our Aloe Vera Gels are made from powders that have been reconstituted into liquid form. The Preservative used on the Organic is brown and smells like vanilla (Natacide) where the conventionally grown Aloe has clear constituents added.

Our normal Sweet Almond is expeller pressed but we do sell Cold Pressed Sweet Almond – look for CP in the title .

Our Zinc oxide is Plain cosmetic grade Zinc Oxide, not coated with anything and is micronized (but does not contain Nano-particles)

We sell Rose Maroc, Rose Bulgarian, and Rose Damask (think of it like different regions for wine – with slight differences in smell). We do not sell a Rose oil extracted by steam, only solvent extraction.

The following are true hydrosols: NZ Rose Water, Organic Sandalwood and non-organic Sandalwood, NZ Lavender , Organic Rose Otto ( Bulgarian), Organic Lavender Bulgarian, Manuka. The rest are Floral waters – which are oils mixed into water.

Expeller Pressed oil uses friction which heats the oil, and Cold Pressed oil uses a process that cools down the machine during pressingwater.

Our essential oils are 100% pure and true to a particular Botanical name and people sometimes call them “Therapeutic Grade”(except the 3% dilutions which are labelled as such). Only the Fragrance/Nature identical oils are man-made which is clearly stated on the label.

Apart from the varietal differences in lavender oils (i.e. Latin names Grosso and Angustifolia) think of it like wine. Different regions produce different characteristics to the oil, we stock a range of Angustifolia’s from different regions in France , as well as NZ grown Lavender.

Premium Commercial oils are manufactured from a proprietary blend of 100% pure Essential Oils (minimum 20%), natural, naturally derived and nature identical ingredients. They are most suitable for buyers looking for best price for aromatic purposes.

RBD Coconut oil is Refined, Bleached and Deodorised and does not have a smell. No chemicals are used in these 3 processes. If you want that delicious coconut smell then opt for the VIRGIN Coconut (only available in Organic)

n
Scroll to Top